over500
products managed in the ERP system
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Online tradefor a client from Germany
A trading company built from zero
The owner had never run a shop, so I built the whole trading company turnkey: from the range of goods to the systems and the trained staff.
3
languages of the online shop
01
The situation
The owner wanted to start a trading business from nothing and asked for the whole thing turnkey: from what to sell and on what, to working systems. The starting point was therefore not the improvement of an existing firm, but the decisions such a firm begins with: the range of goods, the sales channel, the systems and the vendors to talk to. Retail sales were to run online, so from the first day the records of the goods, the carrier, the payments and the documents were all in play. Only on those decisions could anything technical be built.
02
What I did
Product data and the market
The owner had a list of vendors and products; for every product I gathered what was missing — competitors' prices, free photos, descriptions — and out of that came the product data base. Plus a market analysis aimed at the workflows of this particular trade, because the owner was entering trade for the first time.
EffectThe firm entered the market with a finished product base and a grasp of how this trade works.
Choice of systems
I collected and wrote down the business needs, settled the budget and the requirements, and only out of that followed which systems were needed and which vendors to talk to.
EffectThe firm bought only the systems that followed from its own processes.
Shop and ERP
I built an online shop in three languages, and over 500 products together with their records and management went into an ERP system set up in the cloud.
EffectShop, goods, delivery, payments, notifications and documents work inside one system.
Delivery and payments
Integration with DHL; payments: the bank and Stripe, where the payment vendors had to be chosen for the category of goods.
EffectThe order goes to the carrier and the payment comes back into the system with nothing retyped.
Contact with the customer
Automatic e-mail notifications at every step of the order: taken, paid, dispatched.
EffectThe customer knows where the order stands and nobody has to write it by hand.
Documents
Automatic purchase documents with suppliers and document generation inside the ERP.
EffectDocuments are created in the system along with the operation, not in a spreadsheet afterwards.
Procedures and people
I documented the internal processes in the system itself, and I trained and instructed the staff in how to use it.
EffectThe staff work to procedures written down in the system rather than kept in someone's head.
03
The effect
A firm that had nothing got an implementation from beginning to end. Goods, orders, delivery, payment and documents run through one system. Over 500 products are managed in the ERP, the shop works in three languages, purchase documents are created automatically and notifications to the customer go out by themselves. The staff are trained and instructed in how to use it all. Thanks to automation planned from the first day, the system is optimised well enough that no extra people had to be hired to run it.
04
Other examples
This example is the Company digitalisation service.Company digitalisation
International tradeA trading group in 12 countries14 companies, 12 countries, different currencies, languages and legal systems, and every sales document created and sent by hand.About 95 % of sales documents go through without manual work, and the overdue payments recovered are counted in hundreds of thousands of euros.MoreConstructionIn progressA construction firm: analysis and planA heavily indebted construction firm with a structure standard for the trade, in which the work, the money and the decisions do not add up to one whole.The analysis identified 75 problems, and out of them came a one-year plan of 12 work packages that the firm is already carrying out.MoreStartupA startup: product and team from zeroThe investors had an idea and money, but there was no product, no team and no plan.The application reached an MVP in three months and was developed for six more, with 99.99 % availability and a team of 12 built from zero.MoreSmall businessesSmall businesses: one scheme since 2021Small businesses, mostly in services, come with the same concrete scenario: they need clients, bookings and order in the mailbox.Since 2021 the same order: analysis, organisation, launch, support, and various processes automated, from 50 to 95 % less manual work.More
05
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