since2021
the same scheme of work with small businesses
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Small businessesmostly Lithuania; services and trade
Small businesses since 2021
About ten small firms have been through the same scheme: from the analysis to the support.
from50 to 95 %
less manual work in the automated processes
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One scheme
Since 2021 about ten small firms have been through this scheme, most of them selling services. They come with the same scenario: they need clients, bookings and order in the mailbox, so that routine does not eat the owner. The order is the same every time. Analysis: what the firm sells, to whom, and what it is really short of. Organisation: what has to be built and in what order. Launch: a site or a shop, mail on the firm's own domain, bookings through Google Calendar, mailings to customers, advertising in Google and Meta, analytics, automations and the firm's knowledge base. Support: for some of them I still run the hosting today. Such a firm comes out of it with a place on the web that clients come to, and with a way of serving them that does not need its day.
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Other projects for firms like these
A seller on marketplaces
The price decides the sale, and the owner looked through the competitors' listings and his own by hand every day. I built a pipeline: automatic collection of data on both, a step with artificial intelligence that brings the varied product cards to one format and analyses them, a database and one dashboard on top.
The effectHours of looking through listings by hand come down to a look at one dashboard whose data updates itself.
A bot as the first line of contact
In service firms one busy person answered the same questions in messengers: what the service is, what it costs, how to book. I built bots on a language model, on the firm's recorded basic information and its most frequent questions.
The effectThe bot answers first and closes the simple matters, and the person gets only what needs a person.
A law firm: a knowledge base and an agent
Knowledge, document templates and client information lay in separate documents and had to be gathered by hand every time. I helped assemble a knowledge base and built an agent on the firm's own documentation: it pulls out the information on a client and a matter, and finds articles and the documents needed.
The effectInformation arrives ready instead of being searched for through folders.
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The effect
The scheme has given the same thing every time since 2021: the routine that was eating the owner stops needing his time. Different processes were automated and each takes off a different share of the manual work, from 50 to 95 %. In one of the firms the routine stopped needing a post of its own.
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Other examples
This example is the Company digitalisation service.Company digitalisation
International tradeA trading group in 12 countries14 companies, 12 countries, different currencies, languages and legal systems, and every sales document created and sent by hand.About 95 % of sales documents go through without manual work, and the overdue payments recovered are counted in hundreds of thousands of euros.MoreConstructionIn progressA construction firm: analysis and planA heavily indebted construction firm with a structure standard for the trade, in which the work, the money and the decisions do not add up to one whole.The analysis identified 75 problems, and out of them came a one-year plan of 12 work packages that the firm is already carrying out.MoreOnline tradeA trading company built from zeroThe owner wanted to start trading from nothing and asked for the whole thing turnkey: from what to sell to working systems.Goods, orders, delivery, payment and documents run through one system, which holds more than 500 products.MoreStartupA startup: product and team from zeroThe investors had an idea and money, but there was no product, no team and no plan.The application reached an MVP in three months and was developed for six more, with 99.99 % availability and a team of 12 built from zero.More
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